Refund policy

Return and Warranty Policy

1. Return Policy

Our online store has a 14-day return policy, which means that customers may request a return within 14 calendar days after receiving the product.

A product can be returned only if:

  • The product is in the same condition as when it was received;
  • The product has not been used;
  • The product is in its original packaging;
  • The product includes all tags and accessories;
  • A proof of purchase (receipt or invoice) is provided.

To initiate a return request, please contact us:

Email: info@hometech.ge
Phone: +995 593 93 96 21

Returned products must be shipped to or delivered in person to the following address:

Kidobani Shopping Center, Floor 0, Store 46, Tbilisi, Georgia.

Warranty Conditions

2. General Provisions

Warranty service means free repair of the product during the warranty period.

If the product cannot be repaired, the company will provide:

  • Replacement of the product, or
  • An alternative product offered to the customer.

The warranty period is calculated from the date indicated on the proof of purchase.

3. Product Replacement Within 14 Days

If a manufacturing defect is discovered within 14 working days from the date of purchase, the product will be transferred to an authorized service center for technical inspection.

If the defect is confirmed, the product will be replaced after the required procedures are completed.

The product must be presented:

  • In its original and undamaged packaging
  • With all accessories included
  • Without any mechanical damage

4. Repair and Replacement Timeframes

The service center is obligated to repair the defective device within 30 business days from the date of receipt.

If the product cannot be repaired within this period:

  • The product will be replaced with the same model.

If the same model is no longer available and the customer does not agree to receive another model with similar functionality and price, the store is obligated to:

  • Cancel the order, and
  • Refund the full purchase amount.

If the technical inspection confirms that no defect exists, warranty service will not be provided.

5. Product Returns and Exchanges

A product may be returned or exchanged within 14 days from the purchase date only if:

  • The product’s characteristics do not match the technical description on the website;
  • The product’s visual appearance does not match the information presented on the website.

The online store does not accept returns or exchanges if:

  • The customer no longer wishes to own the product;
  • The product does not meet the customer’s personal expectations;
  • Or for other similar subjective reasons.

6. Cases Where the Warranty Does Not Apply

Warranty service does not apply in the following cases:

  • The warranty period has expired
  • The product is presented in incomplete condition
  • Accessories are damaged (battery, charger, headset, etc.) — accessories are not covered by warranty
  • Consumables were used in violation of operating conditions
  • The operating system software has been modified, damaged, or altered
  • The product has physical damage (broken, scratched, crushed, burned, melted, etc.)
  • The factory serial number has been altered, removed, or damaged
  • Product operating standards have been violated
  • The device was damaged due to non-standard electrical voltage
  • Installation or technical work was performed by unauthorized persons or companies
  • The number of dead pixels does not exceed the acceptable limit:
    • Mobile phone / camera – 1 dead pixel is not considered a manufacturing defect
    • Television – up to 5 dead pixels are not considered a manufacturing defect
    • Laptop – up to 3 dead pixels are not considered a manufacturing defect
  • Poor performance occurs due to the use of unlicensed software
  • The device contains a “hardwired” system for which the company bears no responsibility.